FREQUENTLY ASKED QUESTIONS
Simplify your shopping experience, and get quick answers to common questions on our website! If you don't find what you're looking for, feel free to reach out to us.
What are the pickup methods?
We offer shipping and pickup options at our warehouse. Select your preferred option during checkout.
Why am I automatically logged out of the online shop?
Your security is our priority. To prevent unauthorized access, automatic logout occurs after 120 minutes of inactivity. To continue shopping, simply log in again. Your cart contents will be saved and ready for your next purchase.
Is there an option to make changes to my order at a later time?
Unfortunately, it is not possible to modify or supplement your order online later. Contact our sales team if you need support.
Can I cancel my order?
At times, it is possible to cancel the order, provided that the goods have not been packaged and are not yet ready for delivery. If you need to cancel an order, contact our sales team.
What happens if the product is defective?
Contact us immediately. We will do our best to resolve the issue and replace the product if necessary.
How can I modify or delete my account details?
To modify and/or delete your billing and/or shipping data, please write to spare@dbproject.com
Why is the delivery time of the order different from the one indicated in the individual product pages?
The delivery time of the order corresponds to that of the product with the longest delivery time among those included in the order. This ensures a single shipment and optimized logistics management.
Which brands are spare parts compatible with?
Our spare parts are compatible with a wide range of bottling and packaging machinery manufacturers, including Sidel, Krones, Ocme, Acmi. See the complete list.
Are the products you sell original spare parts?
All spare parts on this website are compatible spare parts; we do not sell or provide original parts. There is no kind of connection or affiliation with manufacturers. On this website, names and brands, as well as original references, are used exclusively for informational purposes, to indicate the compatibility of our spare parts and the destination of the spare parts themselves.
What compatible spare parts do you sell?
The compatible spare parts available on our website are suitable for bottling and packaging machinery. Our spare parts include: mechanical components, such as screws, pins, plates; pneumatic components, such as silencers, fittings, cylinders, valves, and pressure reducers; as well as electrical components, such as photocells, motors, and solenoid valves. We also produce custom components based on your needs.